Housing Advice on Coronavirus (COVID-19)

The health and safety, security and wellbeing of our clients, their relatives and our staff are our number one priority.

In response to the Government announcement on 10 May guidelines to follow on the COVID-19 outbreak, we have reviewed our services to clients and have made some changes.

We want to continue to offer our customers a warm and safe place to live and effective service, but we also want to protect and keep safe by minimizing non-essential contact and travel.

We are reprioritizing the repairs work we provide, routine check i.e. compliance checks (Gas Safety check) will continue to be carried out safely, and essential repairs while non-essential repairs might take a longer time. Please note visits to carry out these works may be reduced due to staff resource.

Our staff will no longer be making routine appointments and visits to your hostels, but you will be supported remotely via phone, text or video calls. We will continue to monitor the situation daily and keep you updated on any changes via the website.